FAQ
✡️ Customization & Personalization
Q: Can you put my name o rinitials in Hebrew on a tefillin bag or tallis bag?
Yes! You can definitely add your name or initials in Hebrew to our bags. For Custom orders only, you will receive a sketch/digital proof showing exactly how it will look. You can then approve the design or request changes before we begin production. Please specify the name, font style, and color in the order.
Q: Can I get a proof/picture of my customized item before it is made?
Yes. For all custom orders, you will receive a digital proof by email after ordering. Your order does not go into production until you approve the design. You can approve it as-is or request changes.
Q: What font and script lettering options are available for embroidery?
we offer a variety of font styles. When you place your order, you can specify the font in the order. If you would like to see the full font sheet, please request it by email and we will send it to you.
Q: Can you customize a challah cover with a logo or family name for a bulk order?
Yes, we do carry Simcha Chall Covers that are perfect for you event. To request a quote, please email us which item you are interested in, your logo and quantity and we will get back to you as soon as possible.
Q: Can you make a custom cover for a sefer (e.g. Belz zmiros, machzor)?
Of course! We specialize in custom items and custom book covers. Please contact us with all the information and we will get back with a quote.
Q: Can you make a custom bag with specific materials, colors, or pocket configurations?
Absolutely! We can fully customize bags with your choice of materials (leather, velvet, fur), colors, pocket inserts, and embroidery. Please email us with the bag number you are interested in and the customizations you have in mind, and we will follow up with options.
Q: Do you do custom gartel (e.g. for mitzvah tantz)?
Yes! We do custom gartels for any occasions.
Q: How long does customization/embroidery take before shipping?
Custom orders take 2 weeks for production after your approval to ship out. Non-custom personalization take approx. 3-5 business days to ship.
Q: Do you offer Yarmulkes(kippot) with names or letters embroidered on them?
Yes!
Q: Can you do leather binding on seforim?
Yes! Drop us a picture or bring in your Sefer to one of our locations to get a quote.
🛍️Products & Availability
Q: When will a specific item be restocked?
Restock dates vary by product. If you let us know the specific item you are looking for, we can check availability and give you the best estimate we have.
Q: Do you carry child/kids sizes (tallis, kippot, tzitzit, etc.)?
Yes, we carry kids sizes Tzitzit, Tallit and Kippot.
Q: Do you sell atarahs separately?
Yes, we do sell atarahs separately.
Q: Do you sell tallis middle bands, side bands, and lining separately?
Yes! We carry tallis accessories separately. You can view and order our middle band here: malchutjudaica.com/products/middle-band. We can also add a band to your existing tallis or a new one. Please let us know what you need.
Q: Do you have Chabad-style tzitzit?
Yes, we carry Chabad Tied Tzitzit
Q: Do you sell replacement tzitzit strings (tzitzit for tying)?
Yes, we do! You can view our full tzitzit strings collection here: malchutjudaica.com/collections/tzitzit-strings. For help with tying, you can
reach Moshe Singer at 718-854-7700 ext. 213.
Q: Do you carry parochet? What are the options and pricing?
Yes! Parachot are custom made to your size, style and shul type and the options are endless! Please reach out to our design team for a quote.
Q: Can you send me a catalog of tefillin bags?
Our full tefillin bag collection is available to browse at malchutjudaica.com. If you would like a curated selection of specific styles emailed to you, please let us know your preferences (size, material, price range) and we will send photos.
Q: Which size bag fits 2 pairs of tefillin? What are the dimensions?
The X-Large Talit Bag measures 17'' x 17'' and can comfortably fit 2 matcing Tefilin bags.
Q: Do you carry megillah holders?
Yes, we carry megillah holders/tubes. You can browse our full Purim collection including megillah tubes here: malchutjudaica.com/collections/purim.
📦 Order Status & Tracking
Q: When will my order be ready or shipped?
Custom and embroidered orders are prepared and sent to production promptly. For custom orders, you will receive a digital proof by email within 1–3 business days to approve before production begins. After approval, your order ships as quickly as possible. For order-specific timing, please reply to your order confirmation email with your order number.
Q: I ordered a customized item — when will I receive a proof/picture before it is made?
After placing a custom order you will receive a digital proof (sketch/picture) by email so you can approve the design or request changes before we begin production. Your order will not go into final
production until you approve the proof.
Q: I placed my order awhile ago and haven't received any updates — what is the status?
We are sorry for the delay in your order. We will look into it right away and get
back to you. Please reach out to web@malchutfinejudaica.com for assistance.
Q: I did not receive my order at all.
We are sorry for the inconvenience, please contact us immediately with your order number and details so we can assist you promptly.
Q: Can I change or modify my order after placing it(e.g. size, color)?
Yes, in most cases we can accommodate changes. Please reach out as soon as possible with your order number and the change needed, before the order goes into production.
Q: My package is stuck at a UPS pickup center — what should I do?
Please contact UPS directly with your tracking number to arrange redelivery or schedule a pickup at the UPS facility. If you need further assistance coordinating with the carrier, please reply with your order number and tracking information.
🚚 Shipping & Delivery
Q: Do you ship to Canada?
Yes, we ship to Canada. Shipping rates and delivery times are calculated at checkout based on your address. Please note, all taxes, duties and fees are the customers responsibility.
Q: Do you ship to Australia?
Yes, we do ship to Australia. Please contact us for international shipping rates. Please note, all taxes, duties and fees are the customers responsibility.
Q: Do you ship to Israel?
Yes, we ship to Israel. We can ship worldwide with UPS. Please note, all taxes, duties and fees are the customers responsibility.
Q: Do you ship to Europe (e.g. France)?
Yes, we ship internationally including to France and other European countries via UPS. Please note, all taxes, duties and fees are the customers responsibility.
Q: How many days is shipping to Tri-State area (e.g. Monsey, Lakewood, Brooklyn)?
Ground/economy UPS shipping to local NY/NJ areas typically takes 1–3 business days. Expedited options are available at checkout. You are also welcome to pick up your order at our NY Locations.
Q: Can I pick up my order at your store?
Yes! You can pick up your order at amy of our 4 locations. Please bring your order confirmation with you.
Q: Can I have someone else pick up my order / arrange a private courier?
Yes, absolutely. You are welcome to arrange a private pickup through a third-party courier or send someone on your behalf to
collect the order from any of our four store locations.
Q: How does a Pesach set ship? In a bag or in a box?
Our Pesach sets typically ship in a box. We do have gift bags available if you would like one, but for the best presentation we recommend picking up your order at one of our store locations.
🔄 Returns, Exchanges & Refunds
Q: What is your return policy?
You can read our full return policy here: https://malchutjudaica.com/pages/returns-policy
Q: How do I return an item?
Please contact us before mailing back an item to us; To return an item, please mail it to us at: 3902 14th Ave, Brooklyn, NY 11218. Once we receive the item back, we will process your refund accordingly. Please include your order number or a note with your name and order details.
Q: I received the wrong item— how can you make this right?
We sincerely apologize for the error. Please send us a photo of what you received
along with your order number. We will compare it to your order and arrange to send you the correct item right away.
Q: The item I received doesn't match the product description or photo — can I get a refund?
Please send us a photo of what you received so we can compare it with our current stock and the product description. If there is a discrepancy, we will arrange a return and full refund. Simply mail the item back to: 3902 14th Ave, Brooklyn, NY 11218, and we will process your refund as soon as we receive it.
Q: Can I exchange an item for a different size in the store?
Yes! Non-customized items can be exchanged in-store for a different size, subject to availability. Please bring your receipt or order confirmation. Exchanges are available at our 4 locations.
Q: I received a damaged or defective item — what do I do?
We sincerely apologize for the error. Please send us a photo of what you received along with your order number. We will compare it to your order and arrange to send you the correct item right away.
Q: I received an incomplete order — I'm missing an item. What should I do?
Contact us immediately with any concerns you may have on your order. We will assist you promptly.
Q: I received tzitzit that are not properly tied/defective — can I get a replacement?
We sincerely apologize for the error. Please send us a photo of what you received along with your order number. We will take care of it immediately.
Q: Can I cancel my order?
Yes, orders can be cancelled if they have not yet gone into production or been
shipped. Please reach out as soon as possible with your order number. Custom/embroidered orders that are already in production may not be cancellable.